Are My Files Kept Private?
Our service work is completely separate from our catalog of print-on-demand products. The files that you upload for instant online quoting do not mingle with the files used by our shop. When you upload your files they are evaluated, priced, and are available only for your current project session. Your files are removed from our system after printing is complete unless you contact us to request otherwise.
What Are The Design Constraints (Wall Thickness, Minimum Detail Size, Etc.) For My CAD Models?
What File Types Can I Upload?
To receive an instant quote, you must submit using the STL file format. The upload screen will also accept several other 3D model file formats, but they must be manually quoted. If a manual quote is required a 3D print specialist will contact you for help. Most CAD software exports to STL format. This is the recommended method (see "How do I create a STL file?").
How Do I Create An STL File?
Most 3D CAD software allows export to STL format. This is option is typically available as a drop down in the 'Save-As' window, or a separate "Export" option under tools. Check the documentation of your specific design software for "STL".
Why Does My Quote Say, "Personal Quote Required"?
There are several cases in which this may occur. Ensure the file you uploaded is a STL file. If a 'x' appears in the validation box for any file, the quote cannot be generated. Submit the project anyway and a 3D print specialist will contact you to help.
How Is The Quote Calculated?
Your quote is based on the displacement volume of your parts. Each material has a variable cost per cm^3 and a flat rate cost per part. There is a minimum charge of 1 cm³ for each part. Projects with multiple parts may reach the maximum flat rate cost. In this case the quote contains the max flat rate cost plus the sum of the variable material cost for each object.
Why Am I seeing A Ridiculous Price?
The instant quote is generated based on the volume of the object. The volume may have been incorrectly calculated if the incorrect units (mm or inches) for the file has been selected when uploading. Look in the "dimensions" column for parts that are excessively large. Delete these parts and upload again using another unit option. STL files do not contain units within the file itself, you must specify the units manually.